Claims, Warranty and Returns

Warranty

Warranty for the goods is 24 months in accordance with valid legislation (Commercial Code, Civil Code, etc.).

The warranty does not relate to the defects caused by incorrect and inconsiderate use of the product, including the casual use of the product.

 

Although all the ceramic clay products go through 2 firings at 1050°C, they should not be exposed to extreme temperature changes. We can not guarantee the life of products exposed to the extreme conditions and treatment. Jewelry made of clay must be protected from strong shocks or falls as it may crack, break or even shatter into small pieces. In the event that the metal component on any of the jewelry products detaches from the ceramic element, we do not take responsibility for fixing it, and we do advise you to personally fasten the components together with a specific clay/metal connecting glue.

 

The assessment of the products defects is done according to own company rules, norms and provisions that are not in conflict with valid legislation of the Slovak Republic.

The purchaser is advised to inspect the delivered products and count the delivered quantity of products, assortment, or possible obvious flaws of products.

The purchaser must notify the seller of possible incompleteness of delivery or exchange of the assortment immediately after receipt of the products, otherwise the delivery is considered complete and without flaws.

 

If you consider that any item you receive is faulty, please contact us stating your order number and the nature of the fault, we will then advise you of the returns procedure. Should a fault be found on a product we reserve the right to refund, repair or replace.

In case of evident damage, caused during the transport, the purchaser is obliged to write a claim protocol of the damaged package with the courier company, respectively not take over the products. A written protocol of the nature of the damage is an essential condition for a possible complaint procedure.

You may inform us of the claim either via e-mail keralakaka@gmail.com,

via phone: + 421 948 200 827

 or via mail to:

PaedDr. Katarína Slatinská, Družstevná 17A, 90091 Limbach, Slovakia

 

Claims

Any claims will be managed in accordance with valid law and by an individual agreement to satisfy the client’s requirements.

The claim is initiated by delivering the claimed product to the address of our company.

HOW TO SEND A CLAIM

It is necessary to deliver the claimed product/s via mail to our office address:

PaedDr. Katarína Slatinská, Družstevná 17A, 90091 Limbach, Slovakia

 

If you are ordering products from a foreign country e-shop it is important to know the customs and conditions of their application process in your country. Seller is not responsible for customs duties in force in the buyer's country.

 

More information about how to claim damaged products can be found here:

According to law no. 391/2015 on alternative dispute resolution valid from 01/02/2016 the customer has the right to turn to the system of alternative dispute resolution (hereinafter ADR).

You can find further information about ADR on the website of the Ministry of Economy of the Slovak Republic.

http://www.economy.gov.sk/

 

and the list of subjects of solutions ARS, too

http://www.economy.gov.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov

Returns

Returning Your Order

If you are not 100% satisfied with your purchase and would like a refund or exchange, please return the item or items to us within 10 business days of receipt of your product/s.

 

For all returned items that are not defective, there will be a small restocking fee of 10%.

Please note that items must be unworn and in their original condition and in their original packaging. All returned products must be free of fragrance or odor and marks of any description.

Please visit the Product Returns Form. We recommend using a tracked service to ensure safe receipt for all returns.

 

Please note we do not offer a free returns service. Please see the full Terms & Conditions for further information.

Please note all returns must be authorized. Please contact us for your returns authorization code or visit the Product Returns Form.

Refunds

Once we have received your authorized returned product/s, we will process the products and it may take up to 10 business days for your refund to be issued.

 

Exchanges

If you have reserved any product for exchange and we have confirmed the product availability, then once we have received your authorized returned product, we shall process the product/s and dispatch your replacement item(s) within 72 hours if your authorized returned product received by Wednesday before 1 p.m. (UTC + 1) .

 

Please note:

Orders placed after 1 p.m. (UTC + 1) and during weekends are processed on the next working day!

Delivery of products on public holidays or weekends is NOT POSSIBLE!

 

Please see the full Terms & Conditions for further information.

This site was designed with the
.com
website builder. Create your website today.
Start Now