Contract Withdrawal

WITHDRAWAL FROM THE CONTRACT

 

The seller reserves the right to cancel an order or its part in the case the purchaser stated false or misleading personal information or if the products are no longer manufactured or available or the price has changed significantly. In this case, the seller will immediately notify the purchaser in order to arrange for the further steps to resolve the issue to satisfy the customer.

 

Each order is treated individually and with maximum effort to satisfy the customer.

Under the Distance Selling Regulations you have the right to cancel any order you have placed with us and receive a refund for the products originally ordered. The products ordered must be returned in their original condition, with the original packaging, be unworn and be free of fragrance/odors and marks of any kind.

 

Please note in the event of an order being cancelled prior to dispatch you will receive a refund for both the products and any delivery charge.

 

A non-business purchaser /who does not have an EIN/ has the right to withdraw from the contract within 14 days from the date of receiving the shipment in accordance to the law No. 102/2014 of Body of Laws. For this purpose, you can use the sample form of withdrawal from the contract that you can download here ( w.f ) The period of withdrawal from the contract is maintained, if you send a notice about exercising the right of withdrawal from the contract before the expiration of the period for the withdrawal from the contract.

 

For all returned items that are not defective, there will be a small restocking fee of 10%.

 

The purchaser who withdraws from the contract is obliged to pay the necessary cost related to the returning of the products, if the customer returns products without damage or any flaws, he must adhere to the following conditions:

Received, respectively, delivered products have to be returned back to our address, which is stated below, at customer’s own expenses.

 

Products must satisfy the following conditions:

  1. Products must be packed thoroughly

  2. Products shall not be used – products must be without any signs of being worn

  3. Products must be complete!

  4. Products must be sent back with the copy of the invoice

  5. Do not send products by cash on delivery (COD). In the event of sending the products by cash on delivery, it will not be taken over.

  6. When returning a product we are not liable for any loss of products, while being shipped to us. It is the customer’s duty to pack the products in such way that the products will be prevented from any damage.

  7. In the event of failure of any above mentioned conditions, we will not accept the withdrawal from the contract and the products will be returned back to the customer on our expense.

 

Obligations of the seller in the event of withdrawal

 

In the event that the ordered product/s has not been dispatched, the seller shall reimburse all payments received from the purchaser, including, if applicable, the costs of delivery without undue delay and in any event not later than 10 business days from the day on which seller is informed of the purchaser’s decision to withdraw from the contract in accordance with Article 11.

 

The seller shall carry out the reimbursement referred to in the first subparagraph using the same means of payment as the purchaser used for the initial transaction, unless the purchaser has expressly agreed otherwise and provided that the purchaser does not incur any fees as a result of such reimbursement.

  

Unless the seller has offered to collect the products himself with regard to sales contracts, the seller will withhold the reimbursement until seller has received the products back.

 

Obligations of the purchaser in the event of withdrawal

 

Unless the seller has offered to collect the products himself, the purchaser shall send back the products or hand them over to the seller or to a person authorized by the seller to receive the products, without undue delay and in any event not later than 14 days from the day on which he has communicated his decision to withdraw from the contract to the seller in accordance with Article 11. The deadline shall be met if the purchaser sends back the products before the period of 14 days has expired.

 

For all returned items that are not defective, there will be a small restocking fee of 10%.

 

The purchaser shall only bear the direct cost of returning the products unless the seller has agreed to bear them or the seller failed to inform the purchaser that the purchaser has to bear them.

The purchaser shall only be liable for any diminished value of the products resulting from the handling of the products other than what is necessary to establish the nature, characteristics and functioning of the products. The purchaser shall in any event not be liable for diminished value of the products where the seller has failed to provide notice of the right of withdrawal in accordance with point (h) of Article 6(1).

Where a purchaser exercises the right of withdrawal after having made a request in accordance with Article 7(3) or Article 8(8), the purchaser shall pay to the seller an amount which is in proportion to what has been provided until the time the purchaser has informed the seller of the exercise of the right of withdrawal, in comparison with the full coverage of the contract. The proportionate amount to be paid by the purchaser to the seller shall be calculated on the basis of the total price agreed in the contract. If the total price is excessive, the proportionate amount shall be calculated on the basis of the market value of what has been provided.

 

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